Privacy Policy

This Privacy Policy describes how Dr. David Grant Plastic Surgery (the “Practice”, “we”, “us”) collects, uses, discloses and safeguards personal information when you visit this website, submit a consultation request, or otherwise communicate with the Practice online.

The Practice is located in British Columbia, Canada. This Policy is prepared with reference to the Personal Information Protection Act (British Columbia) (“PIPA”), which governs how private-sector organizations in British Columbia collect, use and disclose personal information, and the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) where it applies to interprovincial or international activities. Personal health information collected in the course of providing care is handled in accordance with applicable health information legislation and the professional obligations of the College of Physicians and Surgeons of British Columbia.

When you submit a consultation request or contact form, we collect the information you provide, which may include: your name, email address, telephone number, preferred contact method, areas of interest or procedures you are enquiring about, and any additional details you choose to include in your message.

Please note that photographs or medical details submitted through this website are voluntary. We ask that you do not include detailed medical history or images through general web forms; relevant information is gathered through the appropriate clinical channels once you become a patient.

When you browse this website, certain technical information is collected automatically, such as your IP address, browser type, device information, pages visited and the date and time of your visit. This information is used to operate, secure and improve the website.

We use personal information to respond to your enquiry, schedule and manage consultations, communicate with you about your request, and maintain administrative records relating to your contact with the Practice.

With your consent, we may also use your contact information to send occasional communications about the Practice. You may withdraw this consent at any time by contacting us or using the unsubscribe mechanism provided in the communication.

We do not sell, rent or trade your personal information to any third party.

By submitting personal information through this website, you consent to its collection, use and disclosure as described in this Policy. Consent may be withdrawn at any time, subject to legal and contractual restrictions, by contacting the Practice in writing. Withdrawing consent may limit our ability to respond to your request or provide certain services.

We disclose personal information only as reasonably necessary for the purposes described in this Policy. This may include disclosure to service providers who support our website, scheduling, secure data storage or communications, each of which is required to protect your information in a manner consistent with this Policy.

We may also disclose personal information where required or authorized by law — for example, in response to a court order, or to comply with professional regulatory obligations.

Clinical photography forms part of the medical record and is handled with strict confidentiality. No patient photograph, testimonial or identifying material is published on this website or elsewhere without the patient’s explicit, informed, written authorization. Authorization to publish may be withdrawn at any time.

Personal information is stored using administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption in transit and restricted staff access on a need-to-know basis.

Some of our service providers may store or process data outside of British Columbia or Canada. Where this occurs, the information may be subject to the laws of the jurisdiction in which it is stored.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal, regulatory and professional record-keeping requirements, and to respond to any claims or enquiries. Information no longer required is securely destroyed or de-identified.

This website uses essential cookies and similar technologies required for its operation. Where analytics tools are used, information is collected in aggregate form and is not used to identify individual visitors. You may adjust your browser settings to refuse cookies; doing so may affect the functionality of certain features.

Under British Columbia’s PIPA, you have the right to request access to your personal information held by the Practice and to request correction of any errors or omissions. Requests must be made in writing to the contact below. We will respond within the timeframes required by law.

If you have a question or concern about how your personal information is handled, please contact us first so we can address it directly. If your concern is not resolved, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca).

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page indicates when it was most recently revised. Continued use of the website after changes are posted constitutes acceptance of the revised Policy.

Privacy enquiries may be directed to the Practice at Suite #101 22190 48 Ave, Langley, BC V3A 3N5, by telephone at 604-305-1668, or through the contact form on this website.